Shipping & Returns
We can ship to almost any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please note: The shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please call or email for a return authorization prior to any returns being shipped back. Most items that are new and unopened may be approved within 10 days of delivery for a refund of the product less the original freight cost and a 15% restocking fee. If the return needed is due to an error on our part (you received an incorrect or defective item, etc.) we will pick up the item to return at our cost and the return will not be subject to a restocking fee. Certain products (such as made to order items) are non-returnable.
You should expect to receive your refund within 15 days of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. this time includes the time it usually takes your bank to process our refund request.
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return the item from your order.